Payouts

On-Boarding

Commonly asked questions about getting started with Philantro


Payouts and Adjustments

Commonly asked questions about payouts, refunds and disputes


Data Exporting

Exporting platform data.


Syncing Integrations

Integrations that extend the core functionality of Philantro.


Philantro Support

We strive to respond amazingly fast, but please be aware of our time zone differences and Code of Conduct. We're fairly responsive between the hours of 8AM - 5PM Central Standard Time, Monday - Saturday.

Payout Basics

Payouts, also know as Deposit or Funds Transfer, are issued every week with funds being available on Friday, in most cases. Bank holidays and in the rare event - account verification request, will alter payout schedules.


Settlement Currency

Funds are deposited in the official currency of the country of registration. While donors may give from anywhere in the world (with some rare exception), the transaction occurs in the organization's native currency.

United States

United States Dollar

United Kingdom

Pound Sterling

Canada

Canadian Dollar


Payout Schedule

Payouts occur every week accompanied by an email notification of pending funds with applicable deposit tracking ID. For organizations with batch deposits, each transaction is associated with a given Deposit ID for fine-tuned reconciliation.

All Currencies

Rolling Two-Day Settlement - Every Week, Friday

For example, funds raised by Monday will be available for deposit on Wednesday.


Common Questions

When responding to support tickets, we will always refer to these support topics first and we encourage all organizations to do the same. However, should any issue not be addressed, please write in and we'll gladly respond and perhaps add it here.


Can we push deposits to multiple bank accounts?

No. You may update your banking information but Philantro only deposits to a single bank account per scheduled payout.


Can you reissue a payout to my new bank account?

Once a deposit is in progress, your old bank must reject the deposit for the funds to be reissued. Any concerns regarding the funds once deposited should be directed to the banking institution directly.


Where is my deposit?

If you are a new registrant, your first deposit might be delayed during the verification period. If you are not a new registrant, have verified your banking information and have contacted your bank on the status of the pending deposit, please let us know.


Help, I didn't enter my banking information correctly and a deposit was issued!

Believe it or not, we've seen this happen a hand full of times. First - update your banking information immediately. Next - If the bank rejects the deposit, the outstanding funds will be included on the next scheduled payout to your correct bank account.


Can I receive deposits as a mailed check?

No, not at this time.


I received a notice of deposit restrictions, please help.

If your account has failed identity verification, funds will be placed on hold until verification succeeds. Funds are not lost, simply not paid out until the verification measures, as required by applicable KYC regulations, are satisfied. The best protection against such actions are to furnish all required information accurately during on-boarding.


Where does the deposit notifications go to?

Deposit Notifications are delivered to the email address of the user you've assigned to receive them. You can control the recipient for each notifications.