There's no fine print. Our All Inclusive Rate Includes Everything.
Credit Card processing is already included - zero extra.
Donors also have the option to cover this processing cost.
Yes - everything is included in our simple, flat rate. Credit card processing fee + Philantro fee = the total cost reflected above.
Example Donation: $100 - (4% + 50¢) = $95.50
Zero and should you need any help, send us an email at firstname.lastname@example.org and we'll be happy to help - free of charge.Do donors receive a receipt?
Yes. Philantro's receipts are standardized and IRS compliant. Donors also receive reminders to notify them of upcoming recurring donations. Your nonprofit's point of contact is blind-copied on all receipts sent.What analytics and metrics does Philantro track?
Philantro tracks donor conversions, donation form views, what website led donors to your website, donor loyalty, geo-location data, communal matching, gender breakdowns and more.How does Philantro handle disputed charges?
Disputed charges are subject to a $20 fee + the original charge amount will be refunded. We advise against accepting payment for physical goods through Philantro to combat this risk online.
Yes. Philantro relays all data over a secure 256-bit SSL connection and neither credit card nor bank information is ever stored on our servers. All processing is handled by Stripe™, a certified Level 1 PCI service provider - the highest level of PCI DSS certification available.Can I accept donations via mobile devices?
Yes. Philantro's donation forms are mobile-friendly, just as shopping from your smart phone. We don't support card readers at this time.What information is included with an export?
All exports are delivered in Microsoft™ Excel format and includes all the information the donor provides as well as charge response data with respect to PCI-DDS compliance.Can donors check their donation history?
Yes. From your website, donors can check their donations history, resend themselves any receipts, as well as modify the card-on-file and amount for their recurring donations.How does the newsletter integration work?
Philantro connects and syncs data with MailChimp so you can send targeted emails based on campaigns supported, donor loyalty, donation amounts and more - it's powerful.
No Obligation Tour
95% Of Nonprofits That Toured Philantro, Use Philantro.
Only your name and a confirmed email address is required to create an account to access the demo nonprofit dashboard - we love simple.Tour Philantro X